Frequently Asked Questions

You can reach the team through the contact page, by email at support@tacticallyacquired.com, or by phone at +1 (832) 904-5888. Current support hours are Monday through Friday, 9 AM to 4 PM Central Time.

Yes. If you are deciding between units, product types, or gift ideas, reach out and the team can help point you to the right collection or product before you place the order.

Yes. Tactically Acquired offers custom design help, including vectorization for military and ship insignia. If you need a custom piece, use the custom designs page or contact support with the unit, insignia, or reference material you have.

Contact support as soon as possible if you need to make a change or cancel. The team will do its best to help before the order is processed, but once an order has shipped it cannot be canceled and must follow the return policy instead.

Tactically Acquired accepts major credit cards including Visa, MasterCard, American Express, and Discover, along with PayPal. You can also review the full legal details on the billing terms page.

The public shipping policy and current FAQ both describe shipping within the United States. Orders are shipped to the address entered at checkout, and the shipping policy notes that delivery is limited to the addresses specified during checkout.

Standard shipping through USPS Ground Advantage typically delivers within 2 to 5 business days in the United States. Once the order is dispatched, you will receive tracking information so you can follow its progress.

After your order ships, you should receive a confirmation email with a tracking number. Use that tracking link to monitor the shipment, or contact support if the message does not arrive.

If a package is undeliverable because of an incorrect address or another delivery issue, the customer is responsible for coordinating with the courier to resolve delivery and complete receipt of the package.

If your package is lost in transit, contact support right away so the team can work with the carrier to locate it. The shipping policy also notes that once a package shows as delivered, Tactically Acquired is not responsible for lost or stolen packages, but will still assist to the best of its ability.

Items may be returned within 45 days of the original delivery date. Returns received after 45 days are not accepted and can be sent back at the customer’s expense.

Returned items must be unwashed, undamaged, and in like-new condition. The return policy also says returns should include original packaging, tags, and any included accessories when applicable.

Contact support with your order details and the reason for the request. Make sure you have your order number, purchase date, and a short description of the issue so the team can review the request and guide you through next steps.

Yes, for eligible refund returns. Tactically Acquired will provide a prepaid shipping label for approved refund requests, which means the return can be completed at no additional shipping cost to the customer.

Refunds are issued back to the original payment method. It can take 5 to 10 business days for the refund to appear, depending on bank or card-provider processing time.

Contact support as soon as possible and include details about the issue, along with photos if you can. The team can review the problem and help with the appropriate return, exchange, or refund path.

Products are designed, manufactured, and shipped from Houston, Texas, USA.

The site uses secure, encrypted protocols and follows strict data protection standards. For the formal legal language, review the privacy policy.

Restocks typically do not take long. If you want a better estimate for a specific item or unit, contact support and ask about availability.

Tactically Acquired is committed to reducing environmental impact, minimizing waste, and using eco-friendly materials and sustainable practices where possible.